Jul
5
Written by:
Shawn Bass
Thursday, July 05, 2007 2:38:13 PM
While I'm not entirely sure why they call it brief at just over 70 pages, Citrix has released an update to their Brief Troubleshooting Guide which is IMHO one of the best docs that's come out of Citrix (ok, aside from Jay Tomlin's WI/CSG troubleshooting guides). It's essentially a workflow guide that can be used when trying to troubleshoot problems in a Citrix environment. There's also links to all of the admin/troubleshooting guides as well as important KB links for well known problems. Yesterday's update to the guide adds in information on Netscaler, WANscaler, EdgeSight, and of course Presentation Server 4.5.
Get it here: CTX106727
Shawn
Tags:
3 comments so far...
Re: Citrix publishes updated Brief Troubleshooting Guide
Has anyone been able to download this document? I have been getting Permission Denied when I go to the link. I have a valid MyCitrix account and I'm still unable to get to it.
Anyone else???
By Michael Keen on
Friday, July 06, 2007 7:05:08 AM
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Re: Citrix publishes updated Brief Troubleshooting Guide
Michael,
I've been able to download it using my credentials. I've posted a private message to some people in the Tech Support group at Citrix to find out if that item has odd permissions that would explain this behavior.
Thanks.
Shawn
By Shawn Bass on
Friday, July 06, 2007 7:25:13 AM
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Re: Citrix publishes updated Brief Troubleshooting Guide
Thanks Shawn. I found it odd that both of my partner logins (Alliance Technologies and Hewlett Packard) wouldn't work. I can see everything else. Let me know what you find out
Thanks
Michael
By Michael Keen on
Friday, July 06, 2007 9:34:48 AM
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